What is ISO 9001:2015?
The ISO 9000 family of quality management systems standards is designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product or program. ISO 9000 deals with the fundamentals of quality management systems, including the seven quality management principles upon which the family of standards is based. ISO 9001 deals with the requirements that organizations wishing to meet the standard must fulfill.
ISO 9001:2015 Quality management systems — Requirements is a document of approximately 30 pages which is available from the national standards organization in each country. Only ISO 9001 is directly audited against for third party assessment purposes. Outline requirements for ISO 9001:2015 are as follows:
- Section 4: Context of the Organization
- Section 5: Leadership
- Section 6: Planning
- Section 7: Improvement
- Section 8: Support
- Section 9: Operation
- Section 10: Performance evaluation
Who is ISO 9001:2015 applicable to & what are its principles ?
Any organization can benefit from implementing ISO 9001:2015. The ISO 9000 series are based on seven quality management principles (QMP)
- The seven quality management principles are:
- QMP 1 – Customer focus
- QMP 2 – Leadership
- QMP 3 – Engagement of people
- QMP 4 – Process approach
- QMP 5 – Improvement
- QMP 6 – Evidence-based decision making
- QMP 7 – Relationship management
What are the Advantage of registration?
It is widely acknowledged that proper quality management improves business, often having a positive effect on investment, market share, sales growth, sales margins, competitive advantage, and avoidance of litigation. The quality principles in ISO 9000:2015 are also sound, according to Wade and Barnes, who says that "ISO 9000 guidelines provide a comprehensive model for quality management systems that can make any company competitive". Sroufe and Curkovic, (2008) found benefits ranging from registration required to remain part of a supply base, better documentation, to cost benefits, and improved involvement and communication with management. Implementing ISO often gives the following advantages:
- Creates a more efficient, effective operation
- Increases customer satisfaction and retention
- Reduces audits
- Enhances marketing
- Improves employee motivation, awareness, and morale
- Motivates the employees and develops pride in them for achieving excellence.
- Promotes international trade
- Increases profit
- Reduces waste and increases productivity
- Common tool for standardization
- Enables to meet the requirements of an internationally uniform quality system.
What is ISO 14001:2015?
ISO 14001 is the international standard that specifies requirements for an effective environmental management system (EMS). It provides a framework that an organization can follow, rather than establishing environmental performance requirements.
The International Organization of Standardization (ISO) defines an environmental management system as “part of the management system used to manage environmental aspects, fulfil compliance obligations, and address risks and opportunities.” The framework in the ISO 14001 standard can be used within a plan-do-check-act (PDCA) approach to continuous improvement.
- ISO 14001:2015 covers the following topics with regard to EMS:
- Context of the organization
- Performance evaluation
Who is ISO 14001 applicable to?
ISO 14001:2015 is applicable to any organization that wishes to establish, implement, maintain and improve an environmental management system, to assure itself of conformity with its stated environmental policy, and to demonstrate conformity with ISO 14001:2015.
What are the benefits of ISO 14001:2015?
Using ISO 14001:2015 has many benefits for organizations with environmental management systems. Organizations and companies find that using the standard helps them:
- Improve resource efficiency
- Reduce waste
- Drive down costs
- Provide assurance that environmental impact is being measured
- Gain competitive advantage in supply chain design
- Increase new business opportunities
- Meet legal obligations
- Increase stakeholder and customer trust
- Improve overall environmental impact
- Manage environmental obligations with consistency
What is OHSAS 18001:2005 ?
OHSAS 18001 is an Occupation Health and Safety Assessment Series for health and safety management systems. It is intended to help an organizations to control occupational health and safety risks. It was devloped in response to widespread demand for a recognized standard against which to be certified and assessed.
OHSAS helps in a variety of respects... it helps: minimise risk to employees/etc; improve an existing OH&S management system; demonstrate diligence; gain assurance; etc. The benefits can be substantial
Who is OHSAS 18001 applicable to?
The OHSAS 18001 standard deals with occupational health and safety. It is applicable to all businesses. Certification to OHSAS 18001 results in optimal performance of an organisation’s health and safety system by addressing issues such as injury prevention and defining clear employee responsibilities.
What are the benefits of OHSAS 18001 registration?
- Improves the management of occupational health and safety
- Assists with compliance with all legal requirements
- Increased health protection of employees
- Helps prevent accidents and random events
- Reduces costs associated with injuries
- Creates a responsible corporate status
What is ISO/IEC 20000?
ISO/IEC 20000, often referred to simply as ISO20000, is the international IT Service Management standard that enables IT organisations (whether in-house, outsourced or external) to ensure that their IT service management processes are aligned both with the needs of the business and with international best practice.
ISO/IEC 20000 helps organisations benchmark how they deliver managed services, measure service levels, and assess their performance. It is broadly aligned with, and draws strongly on, ITIL.
Formally: ISO/IEC 20000-1:2013 ('part 1') includes "the design, transition, delivery and improvement of services that fulfill service requirements and provide value for both the customer and the service provider. This part of ISO/IEC 20000 requires an integrated process approach when the service provider plans, establishes, implements, operates, monitors, reviews, maintains and improves a service management system (SMS)".
What are benefits of ISO/IEC 20000 registration?
ISO20000 can assist your organisation in benchmarking its IT service management, improving its services, demonstrating an ability to meet customer requirements and creating a framework for an independent assessment.
- Some of the most common benefits of ISO20000 certification for service providers are that it:
- offers competitive differentiation by demonstrating reliability and high quality of service;
- gives access to key markets, as many organisations in the public sector mandate that their IT service providers demonstrate compliance with ISO/IEC 20000;
- provides assurance to clients that their service requirements will be fulfilled;
- enforces a measurable level of effectiveness and a culture of continual improvement by enabling service providers to monitor, measure and review their service management processes and services;
- drives down the costs of conformance to a multitude of regulations, including the PCI DSS and Sarbanes-Oxley;
- helps leverage ITIL practices to optimise resources and processes.
What is ISO 22000:2005?
ISO 22000 is a truly international standard suitable for any business in the entire food chain, including inter-related organizations such as producers of equipment, packaging material, cleaning agents, additives and ingredients.
ISO 22000:2005 is also for companies seeking to integrate their quality management system, for example ISO 9001, and their food safety management system.
The standard combines generally recognized key elements to ensure food safety along the food chain, including:
- Interactive communication
- System management
- Control of food safety hazards through pre-requisite programmes and HACCP plans
- Continual improvement and updating of the food safety management system
What are the benefits of OHSAS 18001 registration?
- Introduce internationally recognized processes to your business
- Give suppliers and stakeholders confidence in your hazard controls
- Put these hazard controls in place across your supply chain
- Introduce transparency around accountability and responsibilities
- Continually improve and update your systems so it stays effective
What is ISO 27001:2013?
ISO/IEC 27001:2013 is an information security standard that was published in September 2013 It supersedes ISO/IEC 27001:2005, and is published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) under the joint ISO and IEC subcommittee, ISO/IEC JTC 1/SC 27. It is a specification for an information security management system (ISMS). Organizations which meet the standard may be certified compliant by an independent and accredited certification body on successful completion of a formal compliance audit.
Who is ISO 27001 applicable to?
ISO 27001 is applicable to any organization where the misuse, corruption, or loss of its business or customer information could result in major commercial prejudice.
NQA has registered organizations to ISO 27001 in sectors as diverse as storage and warehousing, secure destruction, telecommunications, advertising, financial outsourcing and software development.